Refund Policy

1. General Refund Policy

Our refund policy varies depending on the type of service or product purchased:

1.1 Project-Based Services

For custom development projects, website development, and other project-based services:

• Initial deposits and retainers are non-refundable once work has commenced
• Milestone payments are refundable only if the corresponding deliverables have not been provided or do not meet the agreed-upon specifications
• Refund requests must be submitted within 14 days of receiving the deliverable

1.2 Subscription Services

For recurring subscription services such as maintenance plans, hosting, or support packages:

• You may cancel your subscription at any time
• Refunds are provided on a prorated basis for the unused portion of your current billing period
• No refunds are issued for partial use within a billing month

1.3 Digital Products

For downloadable software, templates, or other digital products:

• Refunds are available within 30 days of purchase if the product is defective or does not function as described
• Once downloaded or accessed, digital products are generally non-refundable due to their nature

2. Eligibility for Refunds

Refunds may be provided under the following circumstances:

2.1 Service Not Provided

If we fail to provide the service you purchased within the timeframe specified in your agreement, you may be eligible for a full refund.

2.2 Significant Deviation from Scope

If the delivered work significantly deviates from the agreed-upon project scope or specifications, and we are unable to rectify the issues within a reasonable timeframe, you may be eligible for a partial or full refund, depending on the circumstances.

2.3 Technical Issues

If our services or products have significant technical issues that substantially impair their functionality, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.

2.4 Duplicate Charges

If you were charged multiple times for the same service or product, we will refund the duplicate charges.

3. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Services that have been fully delivered and accepted
• Custom development work that has been completed according to specifications
• Domain registration and renewal fees
• Third-party services or licenses purchased on your behalf
• Rush fees or expedited service charges
• Services canceled after work has substantially begun
• Training sessions that have been conducted

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at billing@third-us.sbs or call us at +1 (347) 317-3732
2. Provide your order number, the date of purchase, and a detailed explanation of why you are requesting a refund
3. Include any relevant documentation or evidence supporting your refund request (e.g., screenshots of errors, communication records)

4.2 Refund Review Process

Once we receive your refund request:

1. We will acknowledge receipt of your request within 2 business days
2. Our team will review your request and any supporting documentation
3. We may contact you for additional information or clarification
4. We will make a decision on your refund request within 10 business days

4.3 Refund Processing

If your refund is approved:

• The refund will be processed to the original payment method used for the purchase
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
• Bank transfers may take 7-14 business days to process
• For other payment methods, processing times may vary

5. Cancellation Policy

5.1 Project Cancellation

If you need to cancel a project before it is completed:

• You must notify us in writing of your intention to cancel
• You will be responsible for payment for all work completed up to the cancellation date
• Any non-refundable deposits or retainers will not be returned
• For fixed-price projects, cancellation fees may apply as specified in your service agreement

5.2 Subscription Cancellation

To cancel a subscription service:

• Log in to your account and navigate to the subscription management section, or
• Contact our customer support team at billing@third-us.sbs
• Provide at least 5 business days' notice before your next billing date to avoid being charged for the next period
• Upon cancellation, you will retain access to the service until the end of your current billing period

6. Special Circumstances

6.1 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, acts of war, terrorism, pandemics, or major system failures), our standard refund policy may be modified. We will assess each situation on a case-by-case basis and work with you to find a fair resolution.

6.2 Account Termination

If your account is terminated due to violation of our Terms of Service, you may not be eligible for a refund. The determination will be made based on the nature and severity of the violation.

6.3 Promotional Offers and Discounts

Services or products purchased with promotional offers, discounts, or special pricing may be subject to different refund terms, which will be specified at the time of purchase.

7. Dispute Resolution

If you disagree with our decision regarding your refund request:

1. Contact our customer support team to escalate your request for review by management
2. Provide any additional information or documentation that may support your case
3. We will review the escalated request and provide a final decision within 10 business days

If we are unable to resolve the dispute through our internal process, you may pursue resolution through the dispute resolution mechanisms outlined in our Terms and Conditions.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We will notify customers of significant changes through email or by prominently posting a notice on our website.

The refund terms in effect at the time of your purchase will apply to your transaction. We recommend reviewing this policy periodically for any changes.

9. Contact Information

If you have any questions about our Refund Policy, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.